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Talk Back Tuesday: The Challenge of Building and Maintaining Brand Equity

oldsmobilevsmini.jpgI had an interesting conversation last week while at the Detroit Auto Show. I was talking to a collegue about the role of brand equity and how difficult it can be to even establish it, let alone maintain it for an extended period of time (look no further than formerly-squeaky-clean Toyota).

We discussed the success and failure rate of various automotive manufacturers in establishing and maintaining brand equity, and I suggested two automakers I felt represented tremendous success in this area.

Not surprisingly, these were the same two car makers I wrote about one year ago, when I asserted these companies could essentially serve all personal consumer transportation needs if every other manufacturer disappeared. Does anyone remember my choices?

They were BMW and Honda, as noted in this blog post, and I picked them because I felt they were two companies grounded in great engineering, as evidenced by their ability to consistently create cars that display quality, efficiency and excellent driver engagement.

Looking back, I've realized the term "brand equity" wasn't even a consideration when I called out BMW and Honda last year, but as I spoke with my colleague during the Detroit show I also realized that's exactly what both companies posses. In fact, I would argue they posses greater brand equity than almost any other vehicle manufacturers in the market (Porsche is right up there, too). And they possess great brand equity because of the consistently compelling product they've produced for longer than I've been alive.

(As an aside, this is where it gets frustrating when I hear GM reps expecting consumers to immediately embrace their vehicles simply because they have finally become competitive and worthy of consideration. Are GM's cars as good as the best cars on the market? In many cases, yes. Will that immediately change every American's perception of the company and have them streaming into dealer showrooms. Obviously not.)

So clearly brand equity (maybe I should specify positive brand equity) is critically important for long-term success, and it's also something a company can't create overnight. But is attaining positive brand equity a decades-long endeavor? Not necessarily.

Let's talk Mini. Mini has a long history in England and a somewhat shorter history in places like Canada and Europe because the cars were sold in those locations for several decades. But Mini existed for less than 10 years in the U.S. market, with its last official year of U.S. sales being 1967.

By the late 1990s, when the new Mini was being finalized and "in the know" car guys were anxiously awaiting its arrival, most Americans had little knowledge of (or interest in) the Mini brand. The first cars went on sale in mid-2002, and 7 years later Mini is one of the strongest brands in this country. Actually, I would argue Mini had extremely strong brand equity in this country within a couple years of its 2002 return to the U.S. How is this possible?

It's possible because Mini combined an exceptional product with a brilliant, unconventional (and largely guerilla) marketing plan. Yeah, they weren't carrying the baggage of decades of disappointing product, as some car makers do, but even the most optimistic Mini executives couldn't have confidently predicted the success of this brand in the U.S.

Is it a coincidence that Mini's is owned by BMW? I think not. BMW clearly knows the recipe for brand equity, and they made sure Mini benefitted from their decades of experience by producing both an excellent product and by working to raise awareness as quickly and effectively as possible.

But I would take it a step further. I would suggest a company like BMW is not only capable of rapidly creating brand equity where none existed, it can also shed decades of damaged brand equity in a remarkably short timeframe with that same combination of exceptional product and effective marketing.

As an example, let's take a car company that suffered from such poor brand equity in recent decades GM was forced to kill it 107 years after its creation -- Oldsmobile.

Every aspect of Oldsmobile, from demographic to image to name (OLDS-mobile?) was working against this brand before GM put a stake in it. But imagine a different fate for Oldsmobile. Imagine GM decides not to kill it but to give it away, and further imagine that BMW decides to scoop it up. Hard to imagine? Yes, but try.

The reasons BMW would or wouldn't take on Oldsmobile's problems aren't important here. What I'm arguing is the possibility that even a brand as damaged as Oldsmobile could find new life if exceptional product and effective marketing were brought to bare on it. I think such powerful tools, properly executed, could turnaround almost any manufacturer over a relatively short timeframe.

So the idea that brand equity is critical to success remains true. But conversely, I'm convinced the right combination of product and presentation can create brand equity in a relatively short frame, even for the most battered of brands. 

Put simply, if a company like BMW started cranking out Oldsmobile-badged product (imbued with the German automaker's penchant for driving nirvana and solid design), and if said product was combined with clever marketing to create awareness and erase a shaky past image, even Oldsmobile sales could turn around and find an entirely new audience -- just like Mini did in the U.S. I'm not saying it would be easy, but I think it's absolutely possible

Of course the reverse is true as well. Even powerful brand equity can be erased in a relatively short time by sub-par product and pointless, ineffective marketing. GM purchased a 50 percent stake in Saab in 1989 and took full control of the company in 1999. Ten years later Saab is all but dead despite having an incredibly strong brand equity for most of its 65-year history. GM's mis-management of the automaker is clearly the cause.

As I close I'd like to offer one more imaginary scenario. Let's say it's 2004, two years after Mini has been introduced to U.S. buyers and the same year Oldsmobile is scheduled for closure by GM. But instead of killing the brand GM is able to strike a trade with BMW -- the Oldsmobile brand for the Mini brand. Who knows, maybe the Quandt family at BMW decides to make a point about managing brand equity, and bets GM's board that they can be more effective with a dead brand than GM can be with a thriving one.

Now the fate of Mini (a rapidly growing and successful car company) is in GM's hands and Oldsmobile (a brand that is effectively dead) goes under BMW's umbrella. The bet between BMW and GM? In six years Oldsmobile's sales in the U.S. will be higher than Mini's. The winner gets 100 percent ownership and control of the loser's corporation. In my mind, despite the disadvantages facing BMW and the advantages facing GM, it would still be a close race.

It's six years later, 2010 in my imaginary world. Who wins? What if you extend the timeframe to eight or 10 years? Could Oldsmobile ever be a more powerful brand than Mini?

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15 Comments
15 Comments

By dougtheeng

on January 19, 2010
05:17 AM

The key aspect here is product. As Karl pointed out, the MINI product, although generally niche in nature, is incredibly strong. Well built, engaging vehicles will always find a way. In the case of MINI, it also helps that it was marketed as a 'cool' vehicle in the viral campaigns, and it was in a movie like the Italian Job early on.

But those points aside, a strong product will usually have a good chance of turning a company around (unless you're too far off the edge). Consider iPod: Apple made generally obscure products for niche markets until the iPod. Then, all of a sudden we don't call them MP3 players anymore - its just iPod. The success of iPod has thrust Apple into the mainstream and allowed them to grab attention like never before.

In Karl's scenario, the question of success I suppose depends on whether we assume GM would change MINI or continue building them as is. If it was dumbed down to a better looking Aveo, then I have no doubt Oldsmobile would win. If they kept it the same, I think BMW would have a challenge. Then again, I always thought Oldsmobile had some interesting vehicles (Alera, Aurora) but were held back by the awkward badge-engineered SUVs and vans.

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By whoosierdaddy

on January 19, 2010
07:35 AM

Mini started with a relatively clean slate, near-zero brand equity. GM has a lot of negative equity to slog through before even getting to zero, let alone positive. And then there's Chrysler...

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By rsholland

on January 19, 2010
08:18 AM

Another brand with great brand equity is Subaru, with their extremely strong identification with AWD. Here in North American, and in most other markets, they are sold as being 100% AWD.

So their recent flirtation with offering a RWD coupe scares the hell out of me, as it flies in the face of what they've been preaching for years. Muck around with RWD, even with just one model, and it will come back and haunt them, as it will hurt their image (brand equity) here in the USA. Sell it as a Toyota, but not a Subaru (unless of course the Subie version has AWD).

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By rsholland

on January 19, 2010
08:24 AM

"The success of iPod has thrust Apple into the mainstream and allowed them to grab attention like never before."

The iPhone too has been a grand slam success. Both the success of the iPod and iPhone has also rubbed off on their computer sales. People, who never before looked at a Mac computer, are now doing so because they have either an iPhone or an iPod, or both. My son is a perfect example of that: He first bought an iPod several years ago, then bought an iPhone last year—and 6 months ago bought a Mac laptop.

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By editor_karl

on January 19, 2010
11:53 AM

Your son's experience pretty much mirrors mine Bob (though I bought my first Mac about two years ago; would never buy a PC now).

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By rsholland

on January 19, 2010
12:33 PM

Karl, me neither, but I'm a graphic designer; and Macs rule in that industry. I think I'm on my 6th or 7th Mac now. I don't even know how to use a PC. :)

Oh, as to why so many Macs? They just keep getting faster and more powerful. Plus the software I use (Adobe CS4 Photoshop, InDesign, Illustrator, Dreamweaver) demand newer Macs, as they (the software) are memory and speed hogs.

Sorry for the topic drift... :)

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By estreka

on January 19, 2010
01:14 PM

Karl, I'm surprised you haven't mentioned Hyundai. No brand has had such an astonishing turnaround as Hyundai has these past 10 years. It's incredible what they've done.

In the end, what it comes down to is who builds a great product? While GM has really turned things around, they haven't shocked the industry. Hyundai not only matched the rest of the industry, but it did it with lower prices. If GM wants to steal sales, they need to leapfrog the competition (like integrate direct injection across your lineup).

Unfortunately, GM seems to be placing all bets on a flagship $40K Prius that I suspect will not do well. A flagship doesn't produce sales, a strong portfolio does.

Honda & BMW are successful for very different reasons:
Honda caught on not because they were fashionable or even because of their snarky engines. They caught on because anyone who loved engines loved Hondas. If you see all the mechanics in your town driving Hondas, that really can have an impact. Once everyone on your block is driving a Honda, that REALLY makes an impression.

BMW caught on not because of their marvelous chasses or exceptional manual trannies. Instead, BMW caught on because they became fashionable and remained reasonably affordable. The notion that the Germans make the best cars has been around for a long time. While Mercedes went upscale and VW went, well, downhill, BMW maintained a level of quality and advertised the heck out of it. Suddenly, anyone who is anyone drives a Bimmer.

Two different companies that took two very different paths. If you look past the obvious similarities, you'll find that each is successful in their own way. I think Hyundai is charting a new path as we speak.

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By firstwagon

on January 19, 2010
02:18 PM

The company I'm working with now sells both Macs and PCs. Despite Mac having a far better retail display, the PC's outsell the Macs by a huge margin. IPods and Iphones get people in to look at the Macs but most still leave with a new PC.

They have always had a solid niche in the artistic community but inroads into the general population are small at best.

Even years of misleading attack ads ("Hi, I'm a Mac ... and I'm a PC) did little to change that.

If it weren't for the wonderful world of illegally downloaded music, Apple would have likely gone under by now.

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By rsholland

on January 19, 2010
05:30 PM

firstwagon,

And Chevys outsell BMWs; doesn't mean Chevy is better than a BMW.

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By firstwagon

on January 19, 2010
07:09 PM

It is for most people.

A BMW doesn't give you anymore space, comfort or reliability then a Chevy but it still charges you a premium price. For the majority of people who buy a car a transportation, a Chevy is a much better choice then a BMW... and for the majority of people who buy a computer as a tool a PC is much better.


Remember… the vast majority of Engineers use PCs and that's good enough for me.

Of course if you want to spend a premium price for a flashy toy then go right ahead.

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By firstwagon

on January 19, 2010
07:13 PM

If you think about it though, Apple doesn't really compare to BMW. It's more like SAAB.

A quirky different way of doing things that it's fans love and few others see the point.

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By rsholland

on January 20, 2010
06:38 AM

Every person that I know who has had experience with both the Mac and PC platform, prefers the Mac. Even Karl said as much.

As I said, in my profession Macs rule; always have, and probably always will. And it's not just in advertising, graphic design, music, education, etc; I know a rocket scientist who works at NASA, and he and his colleagues all use Macs as well.

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By dougtheeng

on January 20, 2010
07:39 AM

Mac computers sells to fanboys and yuppies....but I'm not going to get into that arguement because its impossible to convince the fanboys that their 50% more expensive purchase cannot actually outperform my PC or suit my needs.

That being said, I think Mac has great portable products (ie the iPhone) with an intuitive OS that has not yet been matched.

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By guy1974

on January 20, 2010
07:44 AM

rsholland - I don`t see your point and anacedotal evidence. In my line of work, pharmaceutical R&D, pc's rule the roost. So what.

Macs have their place and people are free to buy them. However most people need a tool (applies to computers and cars) so as long as it does what they need, is reliable and offers a modicum of style then who cares.

I would hope people who experienced macs and pc's prefer macs. If you spend 50% more then it should be "better". Just like comparing a BMW to a Chevy (and I drive a 328i) I would expect the BMW to beat the Malibu, otherwise why pay 50% more?

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By creeper

on January 20, 2010
08:51 AM

i really don't think that oldsmobile is the right brand to bring into this debate. it, in 2004, was still a current brand and mini was essentially 2 years old. perhaps if we were to choose AMC or Delorean it would be more of an apt comparison. what bmw did was to resurrect an image of the brand with a completely new product. if bmw were to take on the AMC brand in trade with Daimler/Chrysler (i think they own the name) for Mini, then we'd have a good idea of how detroit can ruin a company. All bmw would need to do is create an all wheel drive 3 series with 8 inches of ground clearance in wagon and sedan form and then launch a new javelin a few years later and the brand would be back in the 6 year time frame, and mini would likely be ruined.

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